Privacy Policy

📱 1. Overview

NurturedPet ("we," "us," or "our") provides a pet medication management and wellness tracking application for iOS. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our mobile application ("App").

By using NurturedPet, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our App.

🗂️ 2. Information We Collect

2.1 Information You Provide

When you use NurturedPet, you may provide us with:

2.2 Information Collected Automatically

We may automatically collect certain information when you use the App:

• Device Information: Device type, operating system version, unique device identifiers (for push notifications only)
• Usage Data: App feature usage, interaction patterns, crash reports
• Log Data: Access times, app version, and error logs to improve stability

2.3 Voice and Microphone Data

If you use our Voice Companion feature:

• Voice recordings are processed on your device using Apple's Speech Recognition framework
• Voice recordings are never stored — they are processed in real-time and immediately discarded
• Transcribed text may be sent to our AI service to generate responses, then cleared from memory

2.4 Phone Number & SMS/Voice Data (Care Reach)

If you enable our optional Care Reach feature for SMS medication reminders and voice calls:

• Phone Number: Your mobile phone number is stored locally on your device and transmitted to our server only when initiating an SMS or voice call. We do not store your phone number permanently on our servers.
• SMS Messages: Message content is generated based on your pet's medication schedule and wellness data. Message delivery logs are retained by our delivery provider (Twilio) for up to 30 days for delivery verification, then deleted.
• Voice Calls: Care Reach voice calls deliver pre-generated audio medication reminders. Keypad responses (e.g., pressing 1 to confirm a dose) are processed in real-time and stored temporarily to sync with the app. Call recordings are not made.
• Opt-In Required: SMS and voice communications are opt-in only. You must explicitly enable Care Reach and register your phone number within the app before any messages or calls are sent.
• Opt-Out: You can stop all SMS messages at any time by replying STOP to any message, or by disabling Care Reach in the app's Settings. Voice calls can be disabled in the app's Settings.
• No Marketing: We never use your phone number for marketing, promotional messages, or any purpose other than the pet care communications you have opted into.

For full details on how Care Reach communications work, see our SMS & Voice Consent page.

🤖 3. AI Care Companion & Third-Party Services

3.1 AI-Powered Features

NurturedPet includes an AI Care Companion powered by Anthropic's Claude API. When you interact with the AI:

• What We Send: Your pet's name, species, breed, health conditions, current medications, and the context of your conversation
• Why: To provide personalized, compassionate guidance about your pet's care
• Data Retention: Anthropic does not use your data to train their models and does not retain it beyond processing your request

3.2 Caregiver Wellness Features & Crisis Detection

NurturedPet includes a Care Companion check-in feature that periodically asks how you are doing as a caregiver. This feature includes a safety system that monitors free-text journal entries and check-in mood patterns for signals that may indicate emotional distress.

How it works:

• Free-text entries in the Care Companion check-in are scanned locally on your device for words or phrases that may indicate significant emotional distress
• This scanning happens entirely on-device — your free-text entries are never sent to any server for crisis analysis
• If concerning language is detected, the app surfaces a card with free, confidential support resources (988 Suicide & Crisis Lifeline, Crisis Text Line, pet loss support hotlines)
• If you complete 3 or more consecutive check-ins reporting significant distress, a similar resource card is gently surfaced at your next check-in

Your caregiver wellness data:

• All mood check-in data and journal entries are stored locally on your device only
• This data is never transmitted to our servers, shared with third parties, or used for any purpose other than powering your in-app experience
• You can delete all caregiver check-in data at any time in Settings > Delete All Data

3.3 Other Third-Party Services

💾 4. How We Store Your Data

4.1 Local-First Architecture

NurturedPet is designed with privacy at its core:

• Primary Storage: All your data is stored locally on your device using Apple's SwiftData framework
• No Account Required: You can use NurturedPet without creating an account or providing personal identifying information
• You Control Your Data: Your pet care data never leaves your device unless you explicitly choose to sync or share it

4.2 Optional iCloud Sync

If you enable iCloud sync:

• Your data is encrypted and stored in your personal iCloud account
• We cannot access your iCloud data — it belongs to you
• Sync can be disabled at any time in Settings
• Disabling sync does not delete your local data

4.3 Data Security

We implement industry-standard security measures:

• Local data is protected by iOS device encryption
• All network communications use TLS/HTTPS encryption
• API keys and sensitive credentials are securely managed
• We do not store payment information (handled by Apple)

📤 5. How We Use Your Information

We use the information we collect to:

• Provide Core Services: Medication tracking, reminders, scheduling, and health monitoring
• Power AI Features: Generate personalized insights and responses through the Care Companion
• Send Notifications: Medication reminders, check-ins, and (optionally) encouragement messages
• Send SMS & Voice Reminders: If you opt into Care Reach, deliver medication reminders and wellness check-ins via text message and phone call
• Improve the App: Analyze anonymous usage patterns to enhance features and fix bugs
• Provide Support: Respond to your questions and help resolve issues

🤝 6. Information Sharing

6.1 Sharing You Control

NurturedPet lets you share your pet's information when you choose:

• Care Passport: Generate shareable cards for groomers, boarding facilities, pet sitters, or veterinarians
• Export Features: Create PDF reports to share with your veterinarian
• Screenshots/Exports: Any sharing you initiate through iOS share sheets

We do not share your information without your explicit action.

6.2 Limited Disclosures

We may disclose information in these limited circumstances:

• Legal Requirements: If required by law, court order, or government request
• Safety: To protect the rights, safety, or property of NurturedPet, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)

🎛️ 7. Your Rights and Choices

7.1 Access and Control

You have full control over your data:

• Access: View all your stored data within the App
• Edit: Update or correct any information at any time
• Delete: Remove individual records or all data entirely
• Export: Generate reports and exports of your data

7.2 Notification & Communication Preferences

You can customize or disable:

• Medication reminder notifications
• Check-in prompts
• Encouragement messages
• All push notifications (via iOS Settings)
• SMS medication reminders (via Care Reach settings in the app, or reply STOP to any message)
• Voice call reminders (via Care Reach settings in the app)

For SMS communications specifically: text STOP to +1 (855) 924-4340 to immediately stop all text messages. Text HELP for assistance. Standard message and data rates may apply.

7.3 Data Deletion

To delete all your data:

1. Go to Settings within the App
2. Select "Delete All Data"
3. Confirm your choice

This action is immediate and irreversible. If you have iCloud sync enabled, data will also be removed from iCloud.

7.4 California Residents (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

👶 8. Children's Privacy

NurturedPet is designed for adult pet caregivers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

🌍 9. International Users

NurturedPet is based in the United States. If you use the App from outside the US:

• Your data may be transferred to and processed in the United States
• By using the App, you consent to this transfer
• We process data in compliance with applicable laws

📝 10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top
• For significant changes, we will notify you through the App or via push notification
• Continued use of the App after changes constitutes acceptance of the updated policy

📬 11. Contact Us

If you have questions about this Privacy Policy or our practices, we'd love to hear from you:

• Email: privacy@nurturedpet.com
• Website: nurturedpet.com/contact

We aim to respond to all privacy inquiries within 30 days.